Firstly put back a week as Mark was going away. Then they turned up on the day not knowing what the job was or its specifications. Still no glass for the door so rang Mark and was told that they had forgotten to order it so at least another week waiting. Then 5 days on still no news on glass or completion of job so cancelled their involvement in the project. The last thing was they tried to charge me £440 + vat for 2 courses of bricks 2m long with a bit of concrete. Will not them anywhere near my extension once bitten and all that.
Response from Derby Pride Builders Limited
Yes I had changed the start date for the job by a week, Better to inform client of the change and not to start a job then leave it for a week half done. The cost he said was the amount but that was with vat included and more work done than what has been stated. We have agreed a different amount at a loss to the company for the inconvenience of the job over running. We are on much larger projects and subcontract out some work like a lot of companies to competent workmen. The hold up on the panel we are part to blame for not ordering in time, but also through the supplier not responding back to us after a number of times of trying to place the order as it had to be the same profile we was matching into existing door and frame. We pride ourselves on our reputation for great services and workmanship
We are sorry for any distress this may have caused the client.