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Reviews

  • 1.33

    Let down after my boiler has stopped working after an annual service.

    Posted 04 July

    A D&G engineer performed an annual service on my Baxi boiler 03/08/26. Since then the boiler is not working and I have no hot water, bearing in mind it was working perfectly before the service was carried out. I contacted D&G immediately and they can not send out an engineer until 06/08/26., which is 3 days away. I am not happy about this. I have had a contract with D&G for a long time and I have always been pleased with them, but not this time. I am elderly, live on my own and have health issues.
    Verified reviewer
    Job location: P29

    Response from Domestic & General

    Hi Genene, Thanks for taking the time to write your review. We're sorry to learn about the problems you have had, if you need any further assistance please contact us on 0333 000 4966, we would be happy to assist further. Thank you, Tracy D&G Team

  • 0

    Dishonest. Useless. Do not use.

    Posted 10 January

    My house was built in the 1990s and has a boiler in the kitchen with a hot water tank in a partly boarded loft for access. Engineers have previously attended and worked around the tank without any problems. When the kitchen boiler thermostat failed, an “engineer” came, insisted on seeing the loft tank (which is not even covered), noticed the loft was not fully boarded, and immediately left. The firm then slapped a “health and safety” red flag on the property and now refuses to repair the kitchen boiler unless the entire loft is fully boarded. This is absurd. Do not use. Dishonest company.
    Job location: RM16

    Response from Domestic & General

    Hi Mario, Thanks for this review. We strive to provide a high level of service to all our customers and we are truly sorry if we have fallen short of your expectations. We want to assure you that we take your feedback seriously and will use it to improve our services. Thank you, Tracy D&G Team

  • 10

    Clean and efficient.

    Posted 16 December 2025

    All done well, clean and efficient, arrived on time, completed the work and cleaned up before leaving. A+++
    Verified reviewer
    Job location: EX39

    Response from Domestic & General

    Hi Paul, Thank you for a great review. Delighted to hear we got your washing machine back up and running. Should you need us again, please reach out. Have a great day. Thank you, Emma D&G Team

  • 10

    Boiler Repair

    Posted 14 December 2025

    A professional job was carried out by the trades people who attended to our repair, over the 2 visits r4equired
    Job location: LN5

    Response from Domestic & General

    Hi Steve, Thank you for leaving us this positive review! We do appreciate this feedback and if you require our assistance in the future, just get in touch. We are always happy to help. Thank you, Tracy D&G Team

  • 9.67

    good basic service, frothy afterwards

    Posted 11 December 2025

    Quick action on repair, straightforward and effective. Very persistent afterwards to get me to have insurance, which I did. But when I tried to go to smart care awards after getting a text message I couldn't understand how it worked. There was a lot about new equipment but didn't find care packs, and I didn't want a new machine. Then I got a mysterious email about having insured me twice but the phone number given to find out about this was said to be very expensive on a mobile, whic is all I have. The mail was protected by the usual no reply system. so a lot of enthusiasm but confusing.
    Verified reviewer
    Job location: TA1

    Response from Domestic & General

    Hi Geoffrey, Thanks for this review. Smartcare rewards is a loyalty scheme provided through Whirlpool for their customers. You can reach them on the below contacts: SmartCare – Customer Account Queries: uk_smartcare_rewards@whirlpool.com: For customer SmartCare queries such as being unable to login, missing plans or incorrect rewards showing on SmartCare account: SmartCare – Amending Existing Orders: 03448111211 Monday - Friday (excluding Bank Holidays): 8:30am – 5pm SmartCare – Website Sales Team: 08001510907 Monday to Friday: 8:30am – 5pm Thank you, Tracy D&G Team

  • 10

    Reliable

    Posted 09 December 2025

    Boiler service Very good service and respect for property!
    Job location: WN7

    Response from Domestic & General

    Hi Terry, Thanks for taking the time to rate us so highly, we really appreciate it! Should you need us again, we'll be more than happy to help! Thank you, Tracy D&G Team