David turned up and started the job. Removed old boiler and fixed new boiler in place he then discovered it was too big. I asked what he was going to do so he made a couple of calls then told me no one had a smaller one in stock. He put the old boiler back and said he would let me know when he could get a smaller boiler. I also pointed out that he had damaged the wall of the adjoining room as he had drilled through. He said he would get this repaired. He left and I have not heard from him and he is not answering my emails. Very unprofessional company. I advise people not to use.
Response from DP Heating & Gas Ltd
After starting the job we found the the boiler was 3mm to big for the cupboard causing the door not being able to close, we informed you as soon as we found this and tried our best to get a replacement boiler which would fit in the cupboard on the same day which we could not source. We did respond to your email on the 22nd June and tried to book in to return and repair the wall and were told not to bother as you had found another supplier. We are happy to pay for the wall repair as we accidentally damaged it not realising how thin it was. Sorry for the inconvenience Dave