Reviews

Response from Drain Away (Bristol)

I estimated that the job would take up to 2 hours and the cost including materials and VAT would be up to £150. The job was easier than expected and I was on site for an hour, but that did not include going to the merchant for materials, that were purchased for this job and which you were given a choice about colour. You told me you were not prepared to pay for two hours labour before I had even finished the job and you told me you would clear up the mess on the ground as that would have added to the time on site. You accepted an invoice for just under a £100, then sent me a text saying you had deducted £15.00 from the bill because I had overcharged you ; well that’s not true either I used 1.5 tubes of sealant and a small bottle of water displacer to dry the pipework before I sealed it; I old you I was doing that. I replied to your text about the overcharging; you are simply not allowed to make adjustments to payments without agreement Thank you for leaving the review and giving me the chance to reply

Response from Drain Away (Bristol)

The customer may wish and believe this work was trivial; even though last year when we did work for him the problems were evident then, and he had either had someone round or tried himself to solve the problem with the bath taps and they had failed. We informed him that we would need to see the job before we could confirm what the job was and what the price would be, we agreed we would come round to assess the job and had to delay because of an emergency, the customer was informed but reacted in an abusive way. We offered to come round three hours later than originally offered but he was having none of it. We have done work for this customer before and to my certain knowledge he was delighted with the work done and made no reference to it being “so so”, or he would not have engaged us to do more. Needless to say we are not interested in doing any further work for this customer.