We requested a replacement worktop for our kitchen. After using Dream Doors previously of which we were happy.
This job was not up to their usual standard.
We have been left with an unfinished job. We paid 50% deposit on booking but refused to pay the balance.
We were advised by their fitter that he would come and finish the job privately and quoted a further £820 to fit a Upstand to cover up the shoddy workmanship carried out by a previous fitter. This fitter has not contacted us after giving the quote for amending the job. Would NOT RECOMMEND DREAM DOORS AT ALL!
Response from Dream Doors (Bradford & Skipton)
We were not happy with the quality of the first fitter who no longer works for us. We apologised and the job was done a second time using another fitter with all new materials. Unfortunately, due to the challenging nature of the work environment we had to offer a solution outside of scope of works that the customer was not happy with, thus denying us the opportunity to complete. We agreed to not take the 50% balance payment and customer signed off the job in writing as satisfactorily completed. We hope that future clients appreciate the many positive customer reviews that we have gained.