Terrible experience took best part of 12 months for this job to be completed due to various issues. We have a very small kitchen and this job should have been completed within two weeks easily. There appeared to be no communication between the branch and the kitchen fitter and other members of staff. I would never recommend this company.
Response from Dream Doors (Solihull & Birmingham East)
There were numerous factors to why the job became delayed. We had issues with a damaged sink that the manufacturer refused to replace, we then had to come up with another sink option for the customer. Whilst removing the sink the worktop then became damaged and we had to replace the worktops to refit the new sink. There were also issues with plastering around an oven housing after using a 3rd party plasterer. In the end we had to redo this section as well to fix the issue. Unfortunately, there were a few issues that came about on this job, and they took a while to complete – some were out of our hands though. I do agree that it did take longer than usual to rectify, however, as a good will gesture and to compensate the customer I did reduce the final balance.