Started using Dustaway on the 24.06.2023 for a house clean. They turned up 1 hour late for the initial visit but I let this go. A regular clean was booked for the Tuesday. On the 18.07.23 they again were an hour late. August visit OK. The next visit was then booked for Wednesday 13.09.23. They didn't turn up but messaged and asked if they could reschedule for Friday 15.09.23 at 14.00 - they didn't turn up. No message was received and still no contact as at 17.09.2023. So out of the 4 visits booked with them, they turned up late for 3 of the visits. This is so not acceptable. Bye, bye
Response from Dust Away Cleaning Services
We apologise, we sent you an email when we were late, We phoned the tenant on the 13/9 and asked if we could change their clean to the 15/9 they requested 14.30 on that day, I said we can't do that time they said whenever you can get here, we arrived @ 17.30 our normal time, at this point they said it was too late and they turned us away.