Reviews

Firstly - they’ve since gone into liquidation … The doors (nearly 20k value) took nearly 9 months to be fitted instead of 12 weeks as quoted. And even then only after lots of chasing and threats of legal action due to contract being breached. Had them out twice to fix issues with marks and imperfections but nothing done. Now they’ve gone into liquidation. Avoid at all costs if they re-appear / restart trading.

Still leaking window that has never been put right`,,, no customer service and unable to contact them..Stay well away!

Our windows and 2 doors replaced by DWL. Planning and ordering was good and they were competitive. The 2 fitters worked hard rushing around fitting the windows much quicker than expected. However, some glass was wrong type, bad marks and misaligned lead work.2 door panels were the wrong size leaving a big gap which was a security risk. Fixing was a major problem; the installation manager was hard to contact and no reply to messages. When he did reply he said he would look into it and promised to get back which also didn’t happen. No one likes to be lied to. Almost 4 months to get it all done

Absolutely atrocious quality and even worse customer service. My window was delivered in a totally disgraceful state. Filthy dirty and full of marks and dents (up to 13 in total). I reported this twice to two separate members of staff. After countless emails and letters I have received no reply whatsoever. Sent final letter this week so now getting ready to file a claim in the small claims court. First time in my life that I will be doing this but DWL has given us no choice at all. Worst customer service I have ever experienced in the UK.

DO NOT USE THIS AWFUL COMPANY!!! WE had to wait months and months for our doors, leaving us with a massive open hole in our house, the doors finally arrived and didn't fit properly so they had to get our builder to basically bodge the edges so they could make it fit. Then one of the doors the glass had bowed so didn't slide, which they did eventually replace. But now they are basically falling apart and can't get hold of them for love or money, they are basically ignoring us! Which considering the doors cost £20,000 really isn't acceptable. Disgraceful excuse for a company.

DO NOT USE THIS COMPANY!!!! DWL were unable to get us the windows in a reasonable time frame and we had absolutely zero communication to let us know when we would get them fitted. After months of delays and poor communication we went on holiday for a week. On our return we had a letter threatening legal action because we had not paid our bill (which we had only received the previous week). We now have a leaking window due to shoddy workmanship and have had no response despite emailing and calling them repeatedly. DO NOT GET INVOLVED!!