Customer Reviews (525)
Replacement of gas boiler with immersion heater and timer.
From first contact to completion Adam and colleagues Dan and Sam were polite, efficient and helpful. Adam liaised with other trades (electricial and asbestos removal) to ensure that the project was done as quickly as possible with as little disruption as possible. Clean tidy and friendly workers, no hesitation in recommending them for future work.
Boiler issue after return from holiday
Arrived back from holiday to boiler issues, panic set in and started ringing local companies. Adam was fantastic from the moment he picked up the phone, very professional and clear about pricing of parts and job. Even made great suggestions to limit multiple visits to keep costs down. Very efficient, done job within the hour. Will definitely be my first call if we ever have issues in the future. Thank you!
Boiler broken
Brilliant service! Friendly, helpful and really quick to attend when my boiler was broken. Explained everything and reasonably priced job. Highly recommend and would definitely use them again if I needed it
Water Hammer Arrestor Fitted and New Ball Cock to Water Tank
At all times I was informed of the date and time for my appointment by email and text message. We have had a ongoing problem with water hammer, Eco Flame arrived, I explained the problem with the water pipes, Antonie than went to the water tank and discovered the problem straight away within 5 minutes, he fitted a new ball cock and water hammer arrestor, the job was completed with confidence and ease, Antonie was polite and respectful, he also advised that we should consider a water softener, to avoid future problems. We are very Happy with the service that we received from Eco Flame.
Remove cooker gas tap as no longer requires
I wanted the gas tap behind the cooker removed as I have an electric cooker and this causes it to sit to far out from the cupboards. Adam arrived when he said he would and completed the job in quick time. He made sure he checked the gas pressures from the metre first and also checked it all again once he’s completed the job. Very polite and tidy. Would definitely recommend
Install a replacement Mira Jump electric shower
Adam to the rescue, wonderful as ever. He sourced a replacement Mira Jump electric shower at a very good price (Plumbworld). I could either purchase myself or he would obtain. I chose to buy and have delivered to work. It arrived when stated and in good condition. Adam arranged the date/time for fitting. In fact he was able to arrive earlier than expected and he notified me so that I could ensure I would be available. The install was very quick and easy as it was a direct replacement for a broken unit. His work was clean and tidy. He's friendly and helpful. Will defo use Eco Flame again
Team worked on first and second fix plumbing. They have done great job.
Adam and his team are great. They explain what they are doing, process and when to complete. They keep you posted. They are young and hard working I would highly recommend them
Replace two radiators
Excellent job once again from Eco Flame and their two engineers Antoine and Sam
Replace leaking flow manifold
Adam is a quick, clean, experienced worker. Managed to fit the job in at very short notice. Friendly guy, would highly recommend.
Leaking waste drain pipe under the kitchen sink
Adam James came to fix my leak yesterday and his customer service is above and beyond - I have used the company before for an issue with my boiler which was fixed by Adam and I cannot recommend this company enough! Adam comes out straight away he is never too busy to pop in and assess the job that needs doing and he explains everything so clearly and he always makes the job cost effective and whilst he was doing the job yesterday I asked him about a separate toilet issue which he had a look at there and then and will return next week to fix this. Thank you so much Adam! Kind regards Hannah