Elite Drains Limited

Reviews (208)

• 10

  Drain / Sewer Clearance

  Posted 1 week ago

  Outstanding service from Harry at Elite Drains. Highly recommended!

  Excellent service from Harry at Elite Drains. He worked tirelessly to clear a stubborn blockage in our ageing clay drains. When rodding failed, he persevered with high-pressure jetting, then inspected the pipes by CCTV and explained our options without any pressure. He thoroughly washed down and disinfected the area afterwards. Friendly, conscientious and professional, with excellent value and great support from Sam. Highly recommended. We’ll definitely use Elite Drains again!
  Verified reviewerJob location: TW10
• 7

  Blocked Toilets

  Posted 30 October

  Additional costs

  The tradesman was polite, friendly, arrived early at short notice and ultimately cleared the blockage, which we are very thankful for. However, very early in the job we were encouraged to proceed with a CCTV camera inspection of the drain pipes, which even with the discount offered added a significant cost. In the end, the toilet was cleared quickly using a jet wash, which left us feeling the camera work may not have been necessary in order to resolve the issue. My mother is elderly and on a pension, after the CCTV inspection we were advised that expensive pipe repair work was needed.
  Job location: BH5

  Response from Elite Drains Limited

  Thank you for your feedback. We’re pleased we successfully cleared the blockage. To clarify, the CCTV inspection was recommended because our jetting equipment was getting caught within the drainage system. The camera identified significant root intrusion, including a wall of roots, and multiple dropped joints. Although we restored the flow, these underlying defects remain and could cause further blockages. We therefore provided a quotation to remove the roots and structurally repair and seal the affected pipework to help prevent future issues. All recommended repairs were optional.

• 10

  Drainage Investigation

  Posted 25 October

  Brilliant service from start to finish

  Arrived right on schedule, diagnosed the issue with their drain camera, and cleared it in under 45 minutes. Will definitely keep their number handy.
  Job location: RG1

  Response from Elite Drains Limited

  Thank you so much for your fantastic review! We’re delighted our engineer arrived on time, quickly identified the issue and had your drainage flowing again within 45 minutes. We pride ourselves on providing a prompt, professional and reliable service. We really appreciate your recommendation and are always here should you need us again. Kind regards, Elite Drains Limited

• 1.33

  CCTV Surveys for Drains

  Posted 17 October

  Poor service - didn’t get what we paid for

  Elite sub contracted the work. We were not informed in advance. We waited hours for them to arrive. They were they about 20 mins. Showed us the screen footage. Promised to send film and report but nothing received. Complete waste of money. ADDITION [26.10.26] - elite were let down by the company they subcontracted the work to. Elite have offered to complete another survey at their expense and will no longer be using this company to complete work on their behalf. Unfortunately I can't change the score but hope this will give future customers the confidence to use Elite.
  Verified reviewerJob location: NN7

  R

  Loraine O
• 10

  Blocked Toilets

  Posted 15 October

  Would use again.

  Quick, friendly and professional. Great service, thank you.
  Verified reviewerJob location: SP1

  Response from Elite Drains Limited

  Thank you for your fantastic feedback, Chris! We’re pleased you were happy with the quick, friendly and professional service from Elite Drains Limited. We really appreciate your recommendation and would be happy to help with any future drainage issues.

• 10

  Blocked Toilets

  Posted 14 October

  I had a blocked toilet

  I had a blocked toilet which Elite drainage managed to unblock for me within minutes. They were also great at communicating with me to let me know they that had been delayed and gave me an ETA which they stuck too. I highly recommend Elite drainage.
  Verified reviewerJob location: SO15

  Response from Elite Drains Limited

  Thank you for your excellent review, Jasmin! We’re delighted our team could resolve your blocked toilet quickly and that you appreciated our communication throughout. Providing reliable, professional drain unblocking services in Southampton is something we take great pride in. Thank you for recommending Elite Drains Limited!