Job was to excavate old patio, steps & retaining wall, rebuild wall in new location, lay new patio & steps up to lawn area. In the quote our only task was to supply new slabs. Pictures were shown of new design layout. Day 1. Disgruntlement that slabs weren't taken up before. Day 2. Steps dug out in wrong location. Called to discuss, agreed to relocate steps in correct location. Day 3. Whatsapp received, walked off job due to heat (totally understandable, did offer to reschedule many times) Then was told, can look for alternative company as cant come back until end of Sept. Now left unusable!!
Response from E.l.m Groundworks Ltd
Thank you Laura.
We are sincerely sorry that your recent experience did not meet your expectations. E.L.M Groundworks Ltd, of course take all feedback seriously and would urge you to respond to our direct correspondence of Thursday 25th June 2026 with our proposal of splitting the team and returning to work at your property on Monday 29th June 2026. Post Heatwave.
As communicated to you, we fully understand if you wish to go with an alternative company and in this case, as previously stated, there will be no charge for our services thus far.