Minimal care was given when removing existing door, causing considerable damage to walls (large pieces coming down resulting in exposed bricks/gaps in door frame). Essential parts were also forgotten by the workman, causing back of the door bouncing off abruptly when opened and a large gap when shut, therefore unstable and unsafe until it was next remediated. Waited for an additional week for correct part to arrive, but workman had no intention to remediate the broken interior walls or brush up the fallen wall paint once installed. Overall disappointing job, with below par attention to detail.
Response from Essex Firedoors
Unfortunately, in this industry it is extremely difficult to take out the old door & frame without any plaster being damaged, of course we do all we can at the time to minimise it, and make good if we can .We always inform our customers we are not plasters but we will always do the best we can.