Made a big mess lifting laminate up said he needed to come back next day 9am as didn't have a pneumatic drill. Never showed next day or contacted at all. Hung up on us when eventually got through to him on phone. Took £200 and gave no receipt. After threatening to report he showed up demanding more money and spilt coke on the floor. Eventually admitting he can't finish the job.
Response from Family Choice Repairs Plumbing & Heating
I am both shocked and disappointed to receive this review. I attended the property on a Sunday as an emergency call out to a leak. I advised the customers that they would need to take up the flooring and remove some bricks due to the position of the leak. The customer was happy with this, I advised them that I would return with the correct tools. When I went back I started to remove some of the bricks as the water was coming through the foundations. I advised the customer of this and that I wouldn’t be able to fulfil the extent of the work that needed to be done, due to the requirement of bigger machinery and equipment. Due to the location of the leak, I took photos and videos of the leak so the customer was able to see this. With regards to a receipt this was provided to the customer by Whats App. I would urge future consumers to see my other positive reviews for an accurate account of how I conduct my business.