Response from FITnFIX Plumbing & Heating
We reached out to Hannah regarding the scores to help improve on our service please note the reply below:
"We were very happy with the work and I'm not sure why the rating has come out as a 7. I'm sure that I selected higher scores than that for each area.
Apologies if the rating does not reflect how happy we were with the job. I don't have any further feedback and hope that my Google review was more positive.
Kind regards,
Hannah "