Reviews

  • Nicolina A
    10

    Greg and his team were BRILLIANT!

    Posted 1 week ago

    Greg and his team were Brilliant (I had the pleasure of getting the wonderful Richie) . Responsive, highly professional in correspondence and on site, timely, VERY thorough, kept me totally informed throughout - found the leak - dealt with it on the spot - excellent quick report backed up with photos - resulting in a VERY happy and relieved customer. I still want your autograph Greg LOL! BELIEVE THE REVIEWS - Greg is brilliant!
    Verified reviewer
    Job location: CR2
  • Ben S
    10

    internal leak fix

    Posted 23 June

    Greg was super, found and repaired leak behind shower quickly and efficiently and went above and beyond to make sure that everything was working and fixed hot water issue with our other shower along the way
    Verified reviewer
    Job location: N16
  • Beverley H
    9.67

    Tracing and fixing a cold water mains leak under the kitchen floor.

    Posted 05 June

    The tracing process was carried out in a professional and thorough manner and the leak efficiently fixed. Greg then left the kitchen area as clean and tidy as possible given that the pipe work was under concrete. I would highly recommend Gate Leak Detection.
    Verified reviewer
    Job location: SE27

    Response from Gate Leak Detection

    Thank you for a lovely review

  • 10

    Excellent job

    Posted 04 June

    Contacted after Reading reviews on here and Trustpilot. We were at the extreme end of the geography covered but Greg was very happy to attend the following week (we were away for a few days so I didn't ask if he could attend at very short notice) In summary he arrived on time, was courteous, professional and very thorough, found the leak under a kitchen cupboard and under the floor and fixed it. He was here for nine hours. Consequently, the fee seemed reasonable given the time taken and the expertise and equipment deployed. Glad we contacted Greg as our local plumber couldn't find the leak.
    Verified reviewer
    Job location: RG9

    Response from Gate Leak Detection

    Hi Tim, Leak detection is quite a niche industry and, at times, we do have to travel as we cover the whole of the South East. That’s all part of our daily routine and never an issue for us. On paper, hearing that there was a large hissing noise sounded ideal. As a leak detection company, when a customer tells us that, we naturally think the job is going to be fairly straightforward. Unfortunately for us, this one wasn’t quite so simple! Your handmade bespoke kitchen certainly added to the challenge, but I’m really pleased we were able to gain access to the leak with minimal damage

  • Mark O
    10

    water pressure issue due to leak in heating network

    Posted 30 May

    Quick summary of issue - low water pressure issue with boiler, which turned out to be a leak in the heating network vs boiler. Initially booked a mainstream company to find and fix leak in heating network, who informed me the issue was with boiler, not network, which was an incorrect assessment. I booked Gate leak detection (with the help of AI) and they found the leak and fixed it. What stood out for me were 2 things (i) engineer was competent in fixing leaks within heating network (ii) engineer had tools/ equipment for the job.
    Verified reviewer
    Job location: CR8

    Response from Gate Leak Detection

    Thanks for the glowing review. I think sometimes when people use larger organisations, standards can slip because they’re simply so big. They have to meet a huge demand for work, and unfortunately the quality and competency of the engineers can vary. We’re a proud small company where standards, attention to detail and competency really matter, and we always strive to provide the best service possible. Glad we got it sorted for you 👍👍

  • 10

    Amazing Professional company

    Posted 13 May

    I'm very happy with the work and customer service that was provided. Everything was smooth from start to finish and was very easy to book the appointment in a timely manner. I was very happy with the work that Richie carried out to detect and fix the water leak with very little damage to kitchen floor. Would definitely recommend if you need a water leak repaired.
    Verified reviewer
    Job location: HA9

    Response from Gate Leak Detection

    Hi Saja, Thanks for the glowing review. Richie and I have a bit of friendly competition going on over who can get the best reviews, and it’s pretty even at the minute! More importantly though, we work really well together as a company and always aim to get the issue resolved properly for our customers. Thanks again for taking the time to leave the review. Greg