Disappointing really! Came to repair a washing machine that was tripping my electrics. Changed the heating element and the brushes. Left and 10mins later, electrics tripped again. Phoned the office, was told they couldn’t get out for 3 days, asked to speak to the manager. Manager not available, asked him to call me, still waiting. Refused refund on labour but would refund parts if removed from the machine!
They removed the parts, these were refunded. Wasn’t the manager who came, engineer emailed manager and asked him to call me. Still waiting!!! Paid £100 for labour, still bought new machine
Response from Glotech Repairs Essex
Good afternoon sorry you feel this way, there was no notes for a manager to call so we will arrange that for you tomorrow.
We could attend next working day but you was not available
Our terms and conditions are clear and the call out is not refundable, we can fix your appliance but you chose to replace instead.
Sorry you where upset with our service