Glowarm replaced a faulty boiler in my home. Regrettably due their heating engineer not having a bucket my home was flooded causing thousands of Pounds worth of damage. To make matters worse, not all of my costs were covered by their insurance and Glowarm then tried to re-negotiate the reduced price they offered as an apology for causing so much damage.
Response from Glowarm Central Heating Ltd
We are genuinely sorry that you feel this way and are disappointed that this was your overall experience.
Whenever an unexpected issue arises, we are committed to dealing with it promptly, professionally and through the appropriate channels, and we believe that is exactly what happened in this case.
We are incredibly proud that the vast majority of our customers consistently rate our workmanship and customer service 10/10. We believe those reviews provide the truest reflection of the standards, professionalism and care that Glowarm Central Heating delivers every day.