Reviews

Having completed a small job satisfactorily, Goulds Roofing agreed to undertake a larger job for me. I paid them a substantial deposit but they failed to turn up. Paul Gould now seems to have gone to ground, not answering the phone or responding to numerous texts or emails. I am also faced with having to pay for scaffolding to be removed from the first job, which has been left there for almost a year. I am now left with no option but to contact Trading Standards with a view to making a claim through the small claims court.

We contacted Goulds due to condensation in our loft space and were recommended a complete removal and refelt of the roof. Work was carried out in Feb 23 and appeared fine, but the condensation returned this winter worse than before the work was done last year! I contacted Paul again who recommended further work/vents (why was this not recommended originally?), but have had radio silence on this for over two months now, despite repeated calls, emails and WhatsApp messages to try and book in the work. £8500 worse off and the loft condensation is worse than before Goulds completed their work.

We chose Goulds Roofing because of their high rating and reviews but they have not lived up to those standards. Gould Roofing has not fulfilled their financial obligations to the scaffolding firm involved in the job. The scaffolders are refusing to dismantle the scaffolding that is still up outside my home 7 months after the job was 'complete' posing a significant health and safety concern. I also had to pay for the rubbish from the job to be removed although that was meant to be included in the quote. They are now not answering any emails or calls to resolve.

On the First visit the incorrect work was carried out - A mix up with the information given to the guys sent out to do the work. Eventually they came out to do the stated work and were paid in full. Later we discovered that the Leak had not been fixed despite more than £1300 worth of work. There have been multiple attempts to get them back out to correct the leak, but has been radio silence - in fact the Email that was on the invoice is no longer being used! This has resulted in severe damage to the interior of the property - Not a Happy Customer!!

The company worked hard repairing and making good the poor quality work carried out by another tradesman. Goulds are due back in March of this year to rectify more substandard roofing work performed by the earlier tradesman. I would have no hesitation at this stage in recommending their services to other people.

On each occasion we have been very pleased with the quality of work. Paul and crew always polite and helpful.