Graham was responsive to my initial enquiry and came out promptly to quote. V Polite man.
He understood I was organising other trades around the specialist painting he was going to complete for me. He was enthusiastic and confident about the project.
We agreed a price and dates to carry out the work. I confirmed with a deposit. 3weeks before he was due to start he cancelled on me by text, saying he had made a scheduling mistake and could no longer do the work until 2025. I requested the deposit back which he sorted but it was a poor excuse
and it’s completely messed up my project timeline
Response from Gray's Painting and Decorating
Hi there, Graham here from Gray's Decorating, while I appreciate the positive feedback about my character and customer service, I do feel I should mention the customer’s project needed to be Rebooked for personal reasons, not cancelled. I offered the opportunity to Rebook for a later date, and was in the process of contacting other high quality decorators in the area to help the customer with their project if it could not be moved. Unfortunately I then received this review, and a request for no further contact. It's a great shame I've received my first ever negative review, and I can't help any further. I of course returned the customer’s deposit immediately upon their request, and I'm afraid I don't know what is meant by 'it was a poor excuse'. Thank you for reading, Graham