I was promised the glass to be delivered Friday latest Monday the first of July. It was delivered Thursday the 4th of July. I was not informed about delay at all.When finally arrived it had tacky paint on the edges which was not dried properly and one corner was not straight. It was delivered vertically but I was not informed to store it horizontally which caused the glass panes to separate. I was informed that it was my fault and had to deliver it back to the shop at my expense and pay for the repair. No apology for being late or poor quality of work only abusive language and anger.
Response from Greenford Glass Services Ltd
The customer was advised that the delivery of the glass units would be 4- 7 working days and not as he states. The paint on the units was tacky at the time of delivery due to pressures from him to deliver and as such they were not fully cured upon delivery. The glass units should have been stored laid flat or fitted straight away. In this case they were left standing upright in direct sunlight on one of the hottest days of the year. The customer is a roofer and I would expect him to have known this.We also waived the £20 delivery charge. The customer subsequently brought the units back to us for re fabrication as the polymer bonding was now compromised. There would normally be charge of £150 for this but as a good will gesture we wanted to help the customer and only charged £50. He did not want to pay this and offered only £30. But due to existing discounts already in place we would not accept this. After a strong disagreement he eventually paid the £50. He informed us that he was not happy and would be leaving this review which is completely unfair. None of this is our fault.