Response from Hands & Tools
Hi John,
We’re sorry to hear you were unhappy with your experience.
After becoming aware that we had missed some of your calls, we contacted you and attended the property the following day to investigate and resolve the issue.
On inspection, the leak was found to be coming from the existing isolating valve beneath the sink, which was not part of the tap installation and was not replaced during the original work. Although the tap itself was not leaking, we still carried out the necessary repair to stop the leak and ensure everything was working correctly.
We always aim to provide good custo