Customer Reviews (39)
Repair to internal damp
The work was initially reviewed and a budget provided. The work was completed as stated on the date arranged and to a good standard.
Injected chemical DPC
Attended property promptly; undertook work in timely and professional manner; Helpful after sales support/advice
Dealing with rising damp
On the hottest day of the year when temperatures hit 40 degrees, I have never seen 2 people work so hard and for so long. Fast, neat work. Excellent replastering. Very pleased
Inject chemical dpc
Thorough house survey with drawing and advice to reduce damp. Work booked for 2 weeks later. Arrived promptly. Work completed in a few hours. Professional and polite. Tidy. 30 year guarantee certificate sent quickly.
INJECTION OF DPC
Had no problems, always happy to help and very clean and tidy
Excellent professional service and advice
We called Hillcrest as we identified damp in the ceiling beams following a flood and the collapse of the ceiling in one of our tenanted properties as the tenants were concerned at the state of the ceiling. The Hillcrest surveyor, Daniel came within the day, inspected the problem, reassured the tenants and recommended that the area is allowed to dry thoroughly prior to fixing the ceiling and to ensure that the house is property ventilated. Daniel was fantastic! He was professional, courteous and calmed the situation down. We followed his advice and are delighted with the results
Survey Visit and Report
We went to Hilcrest to help identify damp patches and damage being experience. On the day of the visit, as soon as the representative from Hilcrest walked in he made the comment 'you have condensation'. From this point on the visit was was minimal attention paid to property and areas of damage. The report received, it is clear is a copy and paste job with no specific guidance / information based on our property. Hilcrest came highly recommended from so it is a shame I wouldn't recommend.
Reply from Hillcrest Timber Preservation Ltd
We are sorry that that the client is unhappy with the survey carried out by Hillcrest. Customer satisfaction is our first priority. The issue at the property was condensation and our surveyor made all necessary recommendations to minimise this occurring in the future. This included advice that pots boiling on the cooker for extensive periods bring steam and moisture into the room, exacerbating condensation. Additionally, although the extractor fans were functional, they were not working efficiently, further contributing to the condensation problem. The report produced was written specifically in response to the evidence seen at the property. To this point, the client has not paid for the site visit and since he is unhappy with the experience, we shall not press for payment.
Repairing damaged area, adding damp proof course, replastering
Great service from the two chaps from Hillcrest. They were very attentive to cleanliness (wrapping the whole kitchen in plastic before starting) and gave good advice throughout the process. The job was completed on time and to the initial quote. Fingers crossed they've fixed the issue, but the guarantee gives me peace of mind that they'll be around in the future if I need them.
Damp proofing a long side wall of my house. Stripping off internal damaged plaster and replastering
I used Hillcrest about 30 years ago and was happy with their work so I went back to them when I needed some damp-proofing work. As before, professional and efficient. They turned up on time, completed the work well and at a reasonable price. The workmen were friendly and helpful. A family business that knows what its doing. I'd thoroughly recommend.
Laying damp proof course
Good service from start to finish. Fair price, recommend.