Awful company who should not be trusted or contracted to complete any work. Horncastle charged me £430 to clean the my gutters following a small leak. A few days after, a far larger leak occurred in my property as it turns out they did not clean out all parts of a connected guttering. Horncastle refused to return and complete the job until their liability was demonstrated, and have since refused to compensate my neighbours and I for the damage to our properties which happened as a result of their dereliction. Another roofing company I have since hired charge £160 to properly complete the job.
Response from Horncastle & Sons Roofing Ltd
We provided an estimate, you were fully aware of what was required and how much you would be paying (£360.00 plus VAT). We warned it would happen again due to the trees and shrubbery in the vicinity of the property; we further advised that you regularly tend to the area. You asked us to proceed. We provided photographs before and after we cleaned on the day. We re-visited due to you saying you had water ingress as your area was flooded on 25 July 2021 like most of London we found your neighbours gutters full of debris which had blocked the outlet you both share. We cleaned your neighbours’ valley gutter and outlet as a good will gesture and advised you to speak to your neighbours to advise them to have their valley gutters cleaned regularly. We are pleased you have taken our advice and will be having the gutters cleaned regularly; hopefully your neighbours will too and wish you every success with your chosen company. We sincerely sympathise with the situation and can only image how distressing this must be however we cannot control the weather, your neighbours roof or blockages caused due to maintenance issues.