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House of Surrey Limited

Shepperton, Surrey

Checkatrade member since July 2000
20

Customer Reviews

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Reviews (608)

  • 10

    A replacement window and aluminium glazed sliding doors

    Posted 27 January 2023

    I am delighted with the installation of my window and aluminium glazed sliding doors. The quality of the products is excellent and Jim and Jack worked tirelessly with the installation, leaving my house and garden spotless after the work. The internal and external finishes where the window and doors meet the structure are excellent too, and I received my Fensa certificate and guarantees shortly afterwards.
    Verified reviewer
    Job location: KT8
  • 4.75

    Fix a 3 year old window that had jammed shut.

    Posted 12 October 2022

    The work was carried out to a good standard 3 MONTHS after reporting the problem. Staff shortages were blamed, but the customer service was virtually non-existant. I was told repeatedly to just wait and they would eventually get back to me. We had given up and booked a different company to repair it when they finally rang. Gerry, who was efficient and friendly, carried out the work. Some customers waited all summer to have windows they couldn't CLOSE repaired. Although we sweltered, at least we could keep the rain out and the house secure. After-sales service was terrible, very stressful.
    Verified reviewer
    Job location: TW17

    Response from House of Surrey Limited

    We visited the property on 13th July 2022 to assess the problem and ordered a new frame and parts and fitted the new parts 15 working days after they arrived on the 7th September 2022. Yes we were short staffed right in the middle of the holiday period.

  • 10

    Replacing double glazed windows throughout the house.

    Posted 11 August 2022

    From the minute Barry came to quote, the installation team and installation manager were always on time, did a great job and we are really pleased with the service.
    Verified reviewer
    Job location: TW18
  • 10

    New back door, new side garage door and new upvc window

    Posted 15 August 2020

    Very impressed overall. The initial sales rep Barry gave clear guidance and a fair quote. None of the usual sales nonsense. On the day of fitting there was an error in one of the glass panels size, due to a mistake at the manufacturers. This was resolved within a few days and they kept us informed. The quality of the product and the workmanship cannot be faulted. We would recommend this company and certainly use them again. Well done House of Surrey.
    Verified reviewer
    Job location: KT12
  • 10

    New door and window supplied and fitted

    Posted 11 August 2020

    Surveyor and fitter came on arranged dates, on time, very professional and courteous service from all at House of Surrey
    Verified reviewer
    Job location: TW5
  • 10

    2 sets of new windows

    Posted 06 February 2020

    The windows were replaced within a few hours. The two people were efficient, pleasant and very professional. I was very impressed. They standout as a company which truly delivers what they said they would deliver and they do so honestly- this is becoming a bit of a rarity nowadays. Highly recommend.
    Verified reviewer
    Job location: KT13

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House of Surrey Limited

Company Info

Owner

Mr Malcolm Mitchell

Ltd Company

25 years on Checkatrade

VAT Registered

Yes: 385775789

Domestic WorkFree EstimatesCards AcceptedInsurance Work Undertaken

We have been established since 1985, all of our work is guaranteed. We don't ask for a deposit...

We trust you will be happy with the finished job.

  • Local family business established in 1985 with over 17,500 satisfied customers.
  • No deposit required, customers only pay when they are completely satisfied.
  • Ten year written guarantee which is transferable if you were to sell your property.
  • All our installers are employed by the company (no outside labour) all with a minimum of ten years experience.
  • All of our PVCu windows and doors come with a multipoint locking system for improved security (PASO11).
  • Local showroom where all or our products are on display (see before you buy).
  • All of our products are the very latest in design and development, you would not be buying an outdated product.

House of surrey are members of the BFRC (British Fenestration Rating Council) - www.bfrc.org

This trade passed up to 12 Checkatrade vetting checks

Member since 2000

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