House of Surrey Limited
- Windows / Doors / Conservatories
- Curtains / Blinds / Shutters
Shepperton, Surrey
Mr Malcolm Mitchell
Skills & expertise
- Windows / Doors / Conservatories
- Aluminium Windows Replacement / Installation
- Bay Windows Replacement / Installation
- Bifold Doors Replacement / Installation
- Composite Front Doors Replacement / Installation
- Door Canopies
- Double Glazing Repair
- Double Glazing Replacement / Installation
- Exterior Doors Replacement / Installation
- Fire Doors Replacement / Installation
- French Doors Replacement / Installation
- Frosted Windows
- Glass Replacement
- Interior Window Shutter Fitters
- Misted Double Glazing
- Patio Doors Replacement / Installation
- Porches Replacement / Installation
- Roof Windows Replacement / Installation
- Secondary Glazing
- Stable Doors
- Stained Glass
- Timber / Wooden Windows Replacement / Installation
- Triple Glazing Replacement / Installation
- UPVC Repairs
- UPVC Windows Replacement / Installation
- Window Fitters
- Window Shutter Fitters
- Window Shutter Suppliers
- Window Shutters
- Windows and Doors
- Wooden Sash Windows Replacement / Installation
- Curtains / Blinds / Shutters
- Made to Measure Shutters
- Plantation Shutters
- Wooden Shutters
Company info
We have been established since 1985, all of our work is guaranteed. We don't ask for a deposit...
We trust you will be happy with the finished job.
- Local family business established in 1985 with over 17,500 satisfied customers.
- No deposit required, customers only pay when they are completely satisfied.
- Ten year written guarantee which is transferable if you were to sell your property.
- All our installers are employed by the company (no outside labour) all with a minimum of ten years experience.
- All of our PVCu windows and doors come with a multipoint locking system for improved security (PASO11).
- Local showroom where all or our products are on display (see before you buy).
- All of our products are the very latest in design and development, you would not be buying an outdated product.
House of surrey are members of the BFRC (British Fenestration Rating Council) - www.bfrc.org
Contact details
Reviews Summary
The reviews below represent customers' views and not the views of Checkatrade
Customer Reviews
A replacement window and aluminium glazed sliding doors
I am delighted with the installation of my window and aluminium glazed sliding doors. The quality of the products is excellent and Jim and Jack worked tirelessly with the installation, leaving my house and garden spotless after the work. The internal and external finishes where the window and doors meet the structure are excellent too, and I received my Fensa certificate and guarantees shortly afterwards.
Fix a 3 year old window that had jammed shut.
The work was carried out to a good standard 3 MONTHS after reporting the problem. Staff shortages were blamed, but the customer service was virtually non-existant. I was told repeatedly to just wait and they would eventually get back to me. We had given up and booked a different company to repair it when they finally rang. Gerry, who was efficient and friendly, carried out the work. Some customers waited all summer to have windows they couldn't CLOSE repaired. Although we sweltered, at least we could keep the rain out and the house secure. After-sales service was terrible, very stressful.
Score Breakdown
Courtesy
Tidiness
Timekeeping
Workmanship
Reply from House of Surrey Limited
We visited the property on 13th July 2022 to assess the problem and ordered a new frame and parts and fitted the new parts 15 working days after they arrived on the 7th September 2022. Yes we were short staffed right in the middle of the holiday period.
Replacing double glazed windows throughout the house.
From the minute Barry came to quote, the installation team and installation manager were always on time, did a great job and we are really pleased with the service.
New back door, new side garage door and new upvc window
Very impressed overall. The initial sales rep Barry gave clear guidance and a fair quote. None of the usual sales nonsense. On the day of fitting there was an error in one of the glass panels size, due to a mistake at the manufacturers. This was resolved within a few days and they kept us informed. The quality of the product and the workmanship cannot be faulted. We would recommend this company and certainly use them again. Well done House of Surrey.
New door and window supplied and fitted
Surveyor and fitter came on arranged dates, on time, very professional and courteous service from all at House of Surrey
2 sets of new windows
The windows were replaced within a few hours. The two people were efficient, pleasant and very professional. I was very impressed. They standout as a company which truly delivers what they said they would deliver and they do so honestly- this is becoming a bit of a rarity nowadays. Highly recommend.
Services
- Domestic Work
- Free Estimates (excl. Insurance)
- Insurance Work Undertaken
- Cards Accepted
Locations
Works in
', Staines-upon-Thames, Surrey,
Vetting Status
Fully Vetted Trade
Yes
Yes
Yes
Yes: Registered as a Company No: 05483681
Yes: 385 7757 89
Ltd Company
Mr Malcolm Mitchell
Current: Self-Certified on: 07/02/2023
Zurich Insurance PLC
Accreditations and Memberships
Very professional outfit with excellent reputation.