House of Surrey Limited
Shepperton, Surrey
Checkatrade member since July 200020
Customer Reviews
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Reviews (608)
10 A replacement window and aluminium glazed sliding doors
Posted 27 January 2023
I am delighted with the installation of my window and aluminium glazed sliding doors. The quality of the products is excellent and Jim and Jack worked tirelessly with the installation, leaving my house and garden spotless after the work. The internal and external finishes where the window and doors meet the structure are excellent too, and I received my Fensa certificate and guarantees shortly afterwards.Verified reviewerJob location: KT84.75 Fix a 3 year old window that had jammed shut.
Posted 12 October 2022
The work was carried out to a good standard 3 MONTHS after reporting the problem. Staff shortages were blamed, but the customer service was virtually non-existant. I was told repeatedly to just wait and they would eventually get back to me. We had given up and booked a different company to repair it when they finally rang. Gerry, who was efficient and friendly, carried out the work. Some customers waited all summer to have windows they couldn't CLOSE repaired. Although we sweltered, at least we could keep the rain out and the house secure. After-sales service was terrible, very stressful.Verified reviewerJob location: TW17Response from House of Surrey Limited
We visited the property on 13th July 2022 to assess the problem and ordered a new frame and parts and fitted the new parts 15 working days after they arrived on the 7th September 2022. Yes we were short staffed right in the middle of the holiday period.
10 Replacing double glazed windows throughout the house.
Posted 11 August 2022
From the minute Barry came to quote, the installation team and installation manager were always on time, did a great job and we are really pleased with the service.Verified reviewerJob location: TW1810 New back door, new side garage door and new upvc window
Posted 15 August 2020
Very impressed overall. The initial sales rep Barry gave clear guidance and a fair quote. None of the usual sales nonsense. On the day of fitting there was an error in one of the glass panels size, due to a mistake at the manufacturers. This was resolved within a few days and they kept us informed. The quality of the product and the workmanship cannot be faulted. We would recommend this company and certainly use them again. Well done House of Surrey.Verified reviewerJob location: KT1210 New door and window supplied and fitted
Posted 11 August 2020
Surveyor and fitter came on arranged dates, on time, very professional and courteous service from all at House of SurreyVerified reviewerJob location: TW510 2 sets of new windows
Posted 06 February 2020
The windows were replaced within a few hours. The two people were efficient, pleasant and very professional. I was very impressed. They standout as a company which truly delivers what they said they would deliver and they do so honestly- this is becoming a bit of a rarity nowadays. Highly recommend.Verified reviewerJob location: KT13
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Company Info
Owner
Mr Malcolm Mitchell
Ltd Company
25 years on Checkatrade
VAT Registered
Yes: 385775789
We have been established since 1985, all of our work is guaranteed. We don't ask for a deposit...
We trust you will be happy with the finished job.
- Local family business established in 1985 with over 17,500 satisfied customers.
- No deposit required, customers only pay when they are completely satisfied.
- Ten year written guarantee which is transferable if you were to sell your property.
- All our installers are employed by the company (no outside labour) all with a minimum of ten years experience.
- All of our PVCu windows and doors come with a multipoint locking system for improved security (PASO11).
- Local showroom where all or our products are on display (see before you buy).
- All of our products are the very latest in design and development, you would not be buying an outdated product.
House of surrey are members of the BFRC (British Fenestration Rating Council) - www.bfrc.org
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