Absolutely terrible service from Simon, Graham was a lovely guy, came did his job and left but dealing with Simon has been very hard work, we weren’t happy with some of the work carried out we requested that the leaking porch that the guys had done be fixed and as requested they did show up numerous times and told us they had fixed the problem sadly it’s never been sorted and we have lost faith in getting them to do the job properly and gone to another builder who was shocked by their work and has informed us to contact trading standards, would not recommend if you want it doing properly
Response from Imperial Builders Shropshire
We are sorry there has been a leak in the roof. We attended immediately after being told around 6 months ago and repaired the leak and only recently found out there was still an issue. We offered to return to fix this without question but were told they didn’t want us to. We were surprised about the comments on my communication as I felt we had got on well with these customers and were polite and respectful throughout as evidenced in our other reviews. We remain willing to reattend to fix the problem.