I have recently moved to a new flat, and a saw mice a few days after we moved in. I have a mild phobia, so contacted Inoculand, and they attended very promptly. The initial visit, to scope the works and lay bait, was helpful. The second visit to complete the proofing, was not effective, as I saw mice again a few days later. They quickly returned, and the second technician they sent was exceptional. He was extremely thorough, careful, quick, and took extra time to show me what he was doing and reassure me that the problem was resolved. Excellent service and great peace of mind.
Response from Inoculand Ltd
Thank you for taking the time to leave such a detailed review. We’re sorry the first proofing visit did not fully resolve the issue, but as per our procedure, our team returned quickly and that the follow-up visit gave you reassurance and peace of mind.
Proofing is a process, and this is why we provide a one-year guarantee on this type of work. Only time can properly test whether the proofing is tight enough, especially in flats where access points are not always obvious.
We really appreciate your feedback and are glad the final outcome was a positive one.