We were misled from the start paying £2,500 upfront to secure tradesmen to find Jeff is a one man band! The shower was fitted incorrectly & moved, the water didn’t drain, the cistern was siliconed to the wall with a rawl plug spacer & the tiling was appalling as no preparation done to the walls & tiles were uneven, badly cut, grouting was uneven, missing, never finished. He was a really messy worker & showed no respect for our property - we now have a hole in the floor, chipped plaster on the stairs & he kept asking for money. Have now ripped bathroom out & starting again.
Response from JB Plumbing Heating & Bathrooms Ltd
Am sorry you are unhappy with the work carried out, the original quote covered removal of the existing bathroom, pipe work alterations, a stud wall & shower tray installation. The full works started, additional work including fitting & plumbing in a new WC & basin were requested & completed at no extra cost. The tile choice was also changed to a smaller slip tile requiring significantly more preparations. When concerns were raised I attended, offered to rectify any issues & agreed a refund of just under 50 % of the contract value.