Response from Kirby Cuttings Garden Services
Thank you for sharing your feedback. I sincerely apologise for any inconvenience you experienced regarding the upfront fees. It's essential for me to address any concerns you may have.
I understand that upfront fees can sometimes be frustrating, and I regret if this aspect of our service did not meet your expectations. Please know that while we do charge for home visits, we are more than willing to provide quotes based on detailed images or videos as an alternative option, and these types of quotes are completely free of charge.
Your satisfaction is paramount to us, and we genuinely hope you'll reconsider us for any future work you may require. We are committed to delivering excellent service and ensuring a positive experience for all our customers, which is clear from the high rating we receive on Checkatrade.
Once again, your feedback is appreciated, and please do not hesitate to reach out if there's anything further we can assist you with.
Warm regards,
Callum Kirby
Kirby Cuttings