Beware this company. Their kitchen fitter damaged many parts of my brand new kitchen; installed it incorrectly and disposed of structural fittings that he couldn't make 'work'. Having lost the runners to one of the drawers he bought an inferior and different coloured drawer from another kitchen company and retro-fitted it into my kitchen without informing anyone! They made up excuses as to why huge errors were made in fitting the kitchen, despite evidence to the contrary. Finally they refused to return my property's keys until I settled the majority of their bill for the fitting cost when I felt 50% was more than they deserved, since the kitchen I had bought was now damaged and no longer under guarantee due to the incorrect assembly and installation. The experience was extremely stressful. Avoid.
Response from Lanton Maintenance Ltd
We are truly sorry to hear about your dissatisfaction, but we must clarify that your account does not accurately represent the situation.
Our investigation reveals, and as was thoroughly communicated with you, that our team followed our procedures during the installation process. Any missing parts were through no fault of the engineer and were due to the manufacturer, which we did not supply.
Your feedback fails to state the substantial monetary goodwill given, along with the free deep clean and a third free coat of paint throughout your whole property, given as part of our unwavering customer service, we went above and beyond in every aspect to try and meet, at times, impossible demands.
This review has come as a shock to us due to the commitment and dedication given to you throughout. The owner was personally on hand to handle any of your requests with honesty and promptly. We appreciate your custom and are saddened by your dissatisfaction.