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London & Surrey Gas Services Ltd

0/10

Raynes Park, London

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Customer Reviews

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0 /10

Based on 1 review over the past 12 months

Quality of work

Reliability

Reviews (312)

0
Central Heating
Posted 14 May
Turned up early, then left
Took time off work to cover then they had to reschedule
Verified reviewer
Job location: SW11
10
Posted 09 September 2021
Checkatrade Welcome
Checkatrade would like to welcome London and Surrey Gas Services Ltd to Worcester Park. They have been a Checkatrade Member since 2009. London and Surrey Gas Services Ltd specialise in Central Heating services.
Job location: KT4
0
Posted 13 August 2021
Gas job cancelled due to engineer assigned has no qualification! Gosh!
My gas hob work has been book days in advances and I called twice on the day to make sure enerthing is assigned. However no engineer showed up. And received a call after the appointment slot, they are saying sorry it was cancelled due to no engineer has gas qaualification. Oh my god! I cannot believe it happens with them. They are leaving me drying with rebooking me to the other gas engineer on the same day, and they are asking me to wait till next week 5 days later for another appointment and meanwhile we dont have hob to cook and we have children and old people at people. That is just bad.
Verified reviewer
Job location: SW19
Response from London & Surrey Gas Services Ltd
Firstly we would like to state that no engineer from our Company attended this person’s property. This person called our office to ask how much we would charge to install his own new gas hob, we gave him a price, he said we were too expensive and was going to ring around and use someone else – no appointment was made. To our surprise he called back the following week and said that he had his new hob and wanted us to install it, we advised him that an installer would have to carry out the work (as sometimes alterations to the gas pipe are required and an isolation valve installed) but all of our installer’s were busy on a bigger job installing a new boiler. At this point he became very aggressive and abusive on the phone to the point where the young lady in the office became very upset and another member of staff had to take over the phone call to try and help the Customer. He remained abusive and aggressive and so we advised him that he should get another company to install his hob as we would not be attending.
10
Posted 20 July 2021
-
Turned up on time! Great service and really friendly staff
Verified reviewer
Job location: W6
10
Posted 22 March 2021
Boiler Service
Called to arrange a boiler service on our Worcester boiler and the office staff were extremely helpful. They arranged an appointment at 8am the following day. The engineers arrived on time and completed the service without any delay. I would highly recommend and will continue to use London and Surrey Gas Services for our annual services. Thank you for the excellent service from start to finish.
Verified reviewer
Job location: KT17
10
Posted 13 March 2021
Smart Thermostat
Brilliant - super responsive, great customer service, job was offered quickly. Person was on time, wearing a mask and courteous. Model professionalism.
Verified reviewer
Job location: KT3