Reviews

Complete nightmare . They were tasked with fixing a leak in the property next to mine, in the process of which they narrowed the communal pipes so much that my toilet and shower kept blocking. It took 18 months and thousands of pounds for them to find the fault (while they were gaslighting me into believing there was a separate issue with my own plumbing). Best of all, London Drainage eventually broke and had to replace my toilet (which was never the problem to begin with). They have yet to fix the actual fault - but I was just informed that they needed to reschedule that appointment too.

Placed trust in them and paid 2hrs upfront which they confirmed that I will be refunded if they do not spend the full 2 hours on site. They came in for 20mins and weren't able to do the job because they couldn't remove the bath panel. I was happy for them to come back to use the remaining 1hr and a half but was told I was charged the whole hour and I need to pay another hour upfront. They should have made it clear that the 1st hour is unrefundable if they are charging upfront. Their response was misleading hence couldn't trust them any longer.

Terrible after-sales service, once they have your money, they don't care.

After an hour the engineers said they had improved flow but needed a team to cut tree roots growing in shared manhole in front garden to access it and finish job. They would send a quote. I found no improvement in flow but now fat etc coming up so unable to use machine at all! 6 days later still no quote received. Contacted a second drainage firm and also a water company. Work was completed without needing to cut the tree roof. Feel this has been a substandard job by LDF.

Fantastic response time, as we are a public house and we needed the work done within trading hours the engineers were very professional and discreet and all H/S regulations were adhered to. The area was left completely clean and tidy leaving it possible to reopen the toilets immediately.

The engineers were on time and carried out the works in a safe and professional manner , we are very pleased with the quick response we received.