The workmanship was very poor, they were very untidy using the garden as a dumping ground resulting in dead grass and debris left behind
The patio is about 2 inches higher than the original
The runoff is more of a slope
Drains were blocked with debris
Sleeper work has already started to move
Many slabs are damaged, not level, have trip hazards
The jointing is extremely poor
A base was laid which is 4 inches out of level and 5 inches out of square
They came back for some remedial work to be carried out and “pottered” for an hour or two then went off saying they would be back and never did
Response from M.A.D Landscapes Ltd
We are disappointed by this review and do not feel it fairly reflects the project. At the customer’s request, after the patio had already been laid, we moved it back by one metre. This meant lifting slabs, digging out additional ground, removing more waste, extra labour, and delaying our next job. We absorbed/spread these extra costs as a gesture of goodwill. Concerns were not ignored; we returned to site and tried to deal with matters reasonably and professionally.