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Marshall and McCourt Plumbing & Heating Contractors Ltd

Stockton-on-Tees, Durham

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Air Conditioning Installation
Air Conditioning Repair

Customer Reviews

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222 total reviews

Marshall and McCourt Plumbing & Heating Contractors Ltd has not received any new reviews in the last 12 months, so no overall rating is available.

Reviews (222)

9.75
Posted 03 May 2021
Bathroom refit
M&M refitted my bathroom. There were some issues along the way with pipe work, the shower screen, and the fittings. This meant the job took considerably longer time than the initial estimate. However, I can’t fault the professionalism of the team. Carly and the team in the office kept me informed and did their best to rectify a difficult situation. Ryan Marshall was happy to discuss all the issues and to ensure they were dealt with promptly. Chris went above and beyond to ensure I was left with a lovely bathroom. Despite the setbacks I can’t fault the job. Thank you.
Verified reviewer
Job location: TS19
10
Posted 08 April 2021
Safety check
Very friendly top service will be using them again
Verified reviewer
Job location: TS4
0
Posted 15 March 2021
Find fault in central heating system.
The engineer immediately decided my boiler was too old and tried to sell me a new one, (boiler is 9 years old). Then spent an hour turning taps on and off. He left without fixing any issue, I was then charged £60 as the engineer was in my house over 10 minutes. My problem is the blatant dishonesty and I was told on the phone ‘if the engineer can fix the problem, you will be charged for he callout plus the parts’. So it seems the business model is to linger for an hour and make money from the callout charge.
Verified reviewer
Job location: TS20
Response from Marshall and McCourt Plumbing & Heating Contractors Ltd
The customer contacted our Customer Service Team who agreed to an appointment after discussing and confirming associated fees in line with our service and repair policy. Our Engineer arrived onsite and spent 45 minutes diagnosing two issues. The Engineer advised of the cost to repair the boiler and due to the boiler age and condition, recommended the customer look to replace the boiler. Our Engineers do not work on commission so provided this advice based on the most cost effective option for the customer. The customer advised that they were going to have the boiler replaced under a grant scheme so declined a quotation. A verbal quotation was provided for the replacement parts, but this was also declined, so an invoice was generated for our time on site diagnosing the fault. Our Customer Service Team explained that the Engineer had undertaken tests to identify the root cause of the issue and they had agreed for the visit to take place and associated fees. We are sorry that the customer has been left dismayed with the service and would be more than happy to discuss further and hopefully resolve.
10
Posted 11 February 2021
Boiler service (annual)
Annual boiler service.
Verified reviewer
Job location: TS16
9.75
Posted 26 November 2020
Boiler service and capping gas pipe to cooker
Excellent
Verified reviewer
Job location: TS15
10
Posted 20 November 2020
Boiler component replaced and Central Heating restored
Problem was identified quickly and spare part sourced. All completed within 2 hours
Verified reviewer
Job location: TS19