Seemed like a genuine tradesman, but cracked one of my boiler pipes during a service and left me with a leaking boiler and a baby at home. Trader became difficult in resolving the issue and failed to take liability for the damage done. Wanted to charge me an £80 call out fee for damage caused by his careless work when the part to replace costs about £1.50. Avoid this trader and potentially having to spend more money to fix an issue that was not pre existing.
Response from Matthews Heating Services Limited
Thank you for your feedback. Unfortunately I cannot take responsibility for your exsisting pipework and fittings. The pipe that is leaking, is outside of the boiler and untouched by the service. This review is completely unfair and I hope future customers will read through the many other great reviews.