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2.33
Disastrous flat renovation experience, avoid at all costs for peace of mind, money and quality
Posted 24 December 2024
Avoid Tradeupgrade Ltd. (Matt and Lili, now South Kensington) at all costs. What was promised as a 6-8 week flat renovation has dragged beyond 4 months and remains incomplete while they're on vacation. Despite paying for full project management, I had to coordinate everything myself. Issues included endless delays, poor communication, unauthorised design changes, and substandard work. When problems occurred, like a flooded bedroom from improperly fitted radiators, they blamed me! Currently, my home sits unfinished while they're on holiday!!
Verified reviewer
Job location: E3
0
Poor service and late cancellation
Posted 28 July 2023
Quite provided and time limited to accept. Did so and paid a deposit as requested. In person visit arranged 4 weeks before job due to start and couple of days later, job cancelled. 9 weeks after deposit paid and no attempt to rebook or source alternative labour. Left us now needing to look elsewhere almost 3 months after securing the job. Really poor service and would not recommend.
Verified reviewer
Job location: MK18
10
Brand new bathroom
Posted 20 March 2021
New bathroom was done within 5 days and it looks amazing I love it, amazing work thanks
Verified reviewer
Job location: LU7