I provided videos of the fault before the visit. The company passed the job to another electrician, but I was later told the subcontractor never turned up.
When an electrician finally came, he spent less than 10 minutes on site reviewing the same issue already shown in my videos. No repair was carried out.
After waiting around two weeks, I was informed they could not repair the system. The fault remains unresolved, yet I was charged £180. I do not feel this represented fair value for the service provided.
Response from Morgan Electrical
Thank you for your feedback. I’m sorry you were disappointed with the outcome.
Although videos and photos were provided beforehand, they did not identify the specific lighting control system installed. This was only established during the site visit and required investigation
The appointment was booked as a fault-finding visit, not a guaranteed repair. The fee covered attendance, travel , diagnosis and professional assessment, regardless of whether the fault could be resolved on the day.