Mulgas Ltd

Reviews (110)

• 10

  Gas Boiler Installation

  Posted 30 April

  Highly recommended company

  Mulgas installed a new boiler for our home in April 2026. This included moving the location from the existing boiler and dealing with all the associated piping. The communication in the lead up to the work was excellent, with quick responses to all questions. George attended for the two days of the work and did a great job, and was very friendly. All follow-up work was completed quickly. I’d highly recommend Mulgas.
  Verified reviewer

  Job location: KT13

  Response from Mulgas Ltd

  Thank you so much for your kind words and recommendation. We’re really pleased to hear you were happy with the whole process, from the initial communication right through to the installation and follow-up. George will be especially glad to hear your feedback — we’ll be sure to pass it on to him. Moving a boiler and reworking the pipe layout can be a complex job, so it’s great to know everything met your expectations. If you ever need anything in the future, don’t hesitate to get in touch. Thanks again for choosing Mulgas.

• 10

  Gas Boiler Servicing / Repair

  Posted 24 April

  Wouldn’t go anywhere else.

  Absolutely 1st class service, couldn’t have been more helpful from receptionist to Gas engineer going above & beyond to get the job done, working around a time frame to suit us. Very respectful when entering the property putting shoe covers on & taking as much time as needed to explain what was done & how to control the heating. I can’t recommend Mulgas enough. Thank you so much.
  Verified reviewer

  Job location: GU21

  Response from Mulgas Ltd

  Thank you for you kind words Ann, it was a pleasure to be able to assist with your issue, we will pass your comments onto Antonio. Thankyou for choosing Mulgas, please do not hesitate to get in touch if you need anything in the future.

• 10

  Gas Safety Checks - CP12

  Posted 09 March

  Prompt , reliable and good comms

  terrific service - far better than the muppets at Ultimate heating who were useless
  Job location: GU51

  R

  Sam W

  Response from Mulgas Ltd

  Many thanks for your kind words. We pride ourselves on excellent customer service and delighted that we have succeeded.

• 3.33

  Central Heating

  Posted 03 November 2025

  Over charge and under deliver

  Had Ok CH experience with Mulgas previously so asked them to carry out (what was diagnosed) a basic plumbing job (replace basin tap, waste and toilet flush button). They initially applied markup on parts of > 40% (considered “ordinary business”) and charged for parts not used, and looked to charge 3 hrs (when only 2 hrs on site) covering initial callout and return visit to fix (followed by 2 free of charge recalls to rectify poor workmanship). To compound matters, they were unable to replace flush button (wrong part ordered!) and had the audacity to quote further 1 hr if we wanted it fixed.
  Verified reviewer

  Job location: GU22

  Response from Mulgas Ltd

  Thank you for your feedback. We’re sorry to hear your experience wasn’t as smooth as we aim for, and we appreciate the chance to explain. We apply a standard markup on parts to cover operational costs and ensure we use high-quality, reliable components. This helps ensure your repairs last longer and reduces the risk of needing further fixes down the line. We offer a one year warranty for faulty parts and provide labour to replace these free of charge labour. Regarding the parts charged, we never charge for items that aren’t fitted — the incorrect part was actually cheaper than the correct one, so we adjusted the price accordingly. For the time on site, our first visit charge is for up to 1 hour, and we recorded two hours on the return visit. We understand there was some confusion here, and we regret any misunderstanding. As for the flush button, the wrong part was initially ordered, and any further visits to fit the correct part would be payable, we allowed an hour on our diary, however time spent on our return visit are charged in 15-minute increments as per our standard policy. We always aim to provide great service, and we’re sorry that on this occasion you feel we missed the mark. Thanks again for your feedback — we’ll use it to improve moving forward!

• 10

  Gas Boiler Servicing / Repair

  Posted 29 July 2025

  I’m very happy to recommend Mulgas, excellent service.

  I highly recommend Mulgas. Their engineers are professional, highly knowledgeable, polite, friendly and very clean workers. They arrive at the time agreed and their costs are very competitive. I’d have no hesitation in highly recommending them, both for routine maintenance but also emergencies - they saved the day for us when our heating broke down last Christmas Eve. Special praise for Antonio who is a real professional.
  Verified reviewer

  Job location: KT13

  Response from Mulgas Ltd

  Thank you for taking the time to leaving us a review. It is great to hear you have had a great service and that you are happy to share our details with others, it is a true testament to our company when we are recommended.

• 10

  Gas Central Heating Installation

  Posted 17 July 2025

  Replacement heating system

  I needed a replacement warm air system. Mulgas provided knowledgeable advice on the options to meet my needs, dealt patiently with my questions and completed the work exactly to the schedule agreed. I was most impressed by the quality of the work, attention to detail and the effort made to avoid any unsightly pipe runs. I was consulted at every stage on the details of the installation. At the end of the job great care was taken to remove all the waste and leave everything in a clean and tidy condition.
  Verified reviewer

  Job location: GU21

  Response from Mulgas Ltd

  Thank you for sharing you kind words, we really appreciate them. It is fantastic to hear you are happy with the installation of the warm air system and the care taken by our engineer to ensure the experience was a positive one.