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Reviews

  • 10

    100% recommendation

    Posted 05 August

    When i recently had a bathroom water leak, Neptune very promptly came out to assist. The problem was identified, remedied and advice given. The plumber was friendly, polite, and knowledgeable . I felt so appreciative. The fee was reasonable. I fully recommend Neptune and i will always call them in future. I really like the family run local company concept,
    Verified reviewer
    Job location: HP4
  • 10

    Friendly, Reasonable and Trustworthy

    Posted 01 August

    Just moved in to our first house and had a leak coming from the en suite through to the kitchen downstairs with the wall dripping on the outside and inside with massive stains but no idea how. Harry from Neptune came on time, managed to diagnose the issue while cause minimal damage for the investigation as well as provide some recommended next steps all in 1 hour! Super friendly on the phone too during initial enquiry, putting our minds at rest! Provided a report to enable next steps. Would highly recommend!
    Verified reviewer
    Job location: WD24
  • 10

    Boiler conversion and 1 x rad replacement

    Posted 11 June

    Very friendly professionally run family company, Engineers excellent, very courteous, Have used before and will use again!
    Verified reviewer
    Job location: HP3

    Response from Neptune Heating & Plumbing Ltd

    Thank you for the amazing feedback. Neptune always aim to provide excellent workmanship and customer service. Thank you so much for using Neptune

  • 10

    Leaking boiler repair

    Posted 28 May

    Prompt response, competent and knowledgable engineer. Resolved the issue no problem. Will use again.
    Verified reviewer
    Job location: HP10

    Response from Neptune Heating & Plumbing Ltd

    Dear customer, Thank you for your lovely feedback and thank you for using Neptune

  • 10

    Fit new kitchen sink and tap

    Posted 17 April

    Great communication during the whole process. Could not fault the installation and service, Harry and Chris exceptional customer service, well done. Good company I'd highly recommend
    Verified reviewer
    Job location: HP1

    Response from Neptune Heating & Plumbing Ltd

    Thank you for your amazing feedback, we aim to provide first class customer service and workmanship. Thank you for using Neptune

  • 10

    I was lacking hot water for months and Neptune fixed the problem.

    Posted 14 April

    I had an engineer called Peter. He had to come back three times until the problem was sorted. He informed me of new problems her found, needing new parts and therefore needing to return a few times until boiler and hot water was sorted properly. He was very thorough, ensuring hot water and heating issues were sorted. Multiple engineers from other companies have come but never fully fixed the problem (on going since covid)! I am certain the problem is finally fixed as haven't felt the water this hot in years (just warm or cold)! Really pleased he managed to sort the problem.
    Verified reviewer
    Job location: EN8

    Response from Neptune Heating & Plumbing Ltd

    Dear customer, we really appreciate your amazing feedback. We aim to provide the best workmanship and customer service. Thank you for choosing Neptune