Customer Reviews (33)
Domestic air conditioning installation
Really impressed with every stage of the work. Initial quote was thorough, explaining limitations and providing different options based on all of the things we'd asked about. They provided timings of what work would be taking place so we could plan WFH around it - so helpful! Alan did a brilliant job with the installation, friendly and upbeat, and taking initiative without disturbing us. He left everything tidy and vacuumed each day. His workmanship in the loft in particular is great, routing cables in a really sensible way to avoid tricky obstructions. Would recommend.
Installed domestic air conditioning
Really excellent from start to finish. Design, workmanship, tidiness, cleaning up after themselves, explanations - all brilliant. Delivered exactly what was required in good time and good value - highly recommended.
Installed new air conditioning in loft conversion
This company is superb and I would highly recommend them. We were let down last minute by another company to fit AC in our new loft conversion. Norton came out and completed the initial work very quickly so our builders were not held up. They worked very well with other trades and completed the install this month. They are always very polite, helpful, clean and tidy on site and we are extremely pleased with our new AC. Their quote was detailed and we felt they really listened to what we wanted. They are also able to carry out our annual service too. I would not hesitate to use Norton again.
Install air conditioning into 3 bedrooms.
Very impressed and would highly recommend. Ryan took the time to understand our requirements and how best to meet them, and the installation itself went very smoothly.
Never showed up, didnt return my calls
They sounded very helpful. Promised to come the following day. Asked me to e-mail my details. Never heard from them again despite my calling them and leaving messages. Would have appreciated the decency of letting me know they wouldn't be able to make it.
Reply from Norton Air Conditioning Ltd
? Customer called Thursday 22nd July 2021 asking for an engineer to attend as her AC was leaking water. ? Explained that we were very busy, but we had an engineer on Friday (23rd July) attending several breakdown calls and we could add her to his workload. ? The customer did advise that she had appointments both AM and PM when she would not be in ? At 15.16 we received an email with all contact information and advising us that she would be out between 10.00 AM and 11.30 AM and 13.40 PM and 14.45 PM ? Unfortunately, our engineer’s day did not go to plan, and he would have arrived at site whilst customer was out both AM & PM ? On Friday I was on an online course until 12.30 our phones were being answered by another staff member ? At the end of the course, I noted an email from the customer timed at 10.52 stating “that no one had been and if she does not hear from us within one hour she would go elsewhere” ? As the time was now 12.30, we assumed that the customer had done just that ? We can only apologise for not attending but as the customer was out this was beyond our control ? Again, we can only apologise for not contacting her to advise it would be difficult to attend given the times she would be out As a footnote to the above we note that the email was sent during a period when she stated she would not be at home We also did not receive any phone calls from her
Installation of residential Air Conditioning system
Very professional and friendly team. Efficient, prompt and reliable service with clear and honest advice. The company that I would (and have already) recommend to the others without hesitation.
Installing air condition system
Excellent service staff and very friendly. Arrived on time very professional. Other than the small amount of work that had to be carried out inside our home we did not know they were here. Would recommend this company to anyone
Excellent service. Very neat installation. Entirely professional and personal team.
Installation of a new air conditioning unit
Very friendly and professional team, this is the second time of using this company and I would recommend. The workmanship is also very good.
Air conditioning to living room and main bedroom
Excellent installation process with a result that surpassed expectations. This is a cracking good firm that I would recommend without reservation. Should I want similar work done again, I would return to Norton.