Phoenix Gas Services Limited
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Services
Customer Reviews
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Reviews (37)
1 Central Heating
Posted 08 April 2025
New boiler installation
The installation is still not complete although they have taken £2500 off my 90 year old mum. They have only taken out a water tank, not turned up numerous times leaving her in waiting, can't get through to them on the phone, boiler should have been installed 2 weeks ago and still nothing. So far she's had no heating or hot water for 6 weeks. Totally disgusting with them.Verified reviewerJob location: ST60.33 Gas Boiler Servicing / Repair
Posted 05 February 2025
Boiler repair
It took 7weeks to repair a leak. Engineers did not turn up on 3 occasions. Arrived after 2100hrs did not gain access due to being in bed asleep twice. One engineer was so rude I have refused to let him in again. Even a manager made an appointment to meet with me over my complaint and never arrived. This company is very unprofessional, they cannot even ring to say that they would not be attending. having to take time off work and staying in all day waiting for someone to arrive is not a joke .but this company is a joke. There are definitely better company’s out thereVerified reviewerJob location: NG210 Posted 23 October 2024
Gas safety service
Three appointments made with this company the first cancelled by them the day before the other two on the actual day. I have tried calling on numerous occasions get an answer machine saying leave a message and someone will call you back, they never have. Sent emails again with no reply. I have lost three days annual leave and will not waste anymore. Disgusting lack of customer service, not one call back or apology.Verified reviewerJob location: WS68.75 Gas Safety Checks - CP12
Posted 03 May 2024
Boiler service
Our boiler was due a service and safety certificate, they were available at short notice and work was completed quickly.Verified reviewerJob location: ST610 Air Source Heat Pump Servicing / Repair - ASHP
Posted 26 March 2024
A full service of my air source heat pump
Prompt and efficient serviceVerified reviewerJob location: ST710 Gas Boiler Servicing / Repair
Posted 04 March 2024
Boiler repair
Arrived on time, completed the repair with the minimum of fuss , friendly and polite throughout.Verified reviewerJob location: WS6
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Company Info
Owner
Mr. Steve Parker
Ltd Company
3 years on Checkatrade
VAT Registered
Yes: 670718034
Established in 1994, Phoenix Gas prides itself on being a well-reputed local family run company. We have a team of 80 directly employed engineers carrying out boiler replacements, full central heating systems, boiler services and repairs. We also offer landlord gas safety checks,s and water hygiene services including commercial works
All Phoenix Gas engineers are Gas safe registered as standard and are put through vigorous checks. A boiler clean and safety check come as standard and all appointments are at a convenient time for you. Our customer service team are second to none and so are our extensive team of engineers and surveyors.
Simply we offer: the latest in boiler technology, 24/7 call out support, we offer a range of payment options including 0% finance arrangements. We work with leading manufacturers such as Vaillant, Worcester Bosch and Ideal with warranty options up to 10 years
Phoenix Gas aims to provide a one-stop-shop for central heating and hot water needs that is both affordable and customer focused
Accreditations and awards
