Reviews

Do not use Polar Bear Windows unless you want £1,000's worth of damage caused to your house that they will refuse to pay to repair. A year later we notice the wallpaper on our landing peeling, we removed it to find a massive damp patch. We called out a specialist Damp Surveyor who identified the cause of the damp was the landing window not being installed properly by Polar Bear Windows, they also stated the plaster and wall were contaminated with hygroscopic salts due to the extent of the damp, and therefore the plaster needed to be removed and replaced which they refused to pay for.

The front door wasn’t closing very well and the lock had broken. UPVC surgeons which is a sister company of polar bear Windows came and quoted and then fixed it two weeks later. There was an issue with the lock which meant that the tenants couldn’t lock the door. They returned first thing Monday morning to fix it urgently as they couldn’t leave the house

Well, what can I say Insulation date was the 18th of the 12th 2024 after a short period there was a problem straight away which appeared,window made wrong size. Also had issues with back door not fitted correctly left all over Christmas until the 14th of January to have the issue sorted out with temperatures well below freezing letting all the drafts through window and door won’t be using polar bear Windows again very disappointed.

Excellent job. Done on time

From day one of me enquiring about the doors, quotes, quick responses and information right up until the day before installation, it has been a pleasure to use this company. They were very efficient on installation day and left everything clean and tidy afterwards. This is my second installation and pleased with both. They are outstanding and would definitely recommend them.

Don't use this company. I feel I had a horrendous experience - its took them 4 months to install two windows including once turning up unannounced. They did try and rectify their blunders, I but they were disorganised to put it politely. Other issues like they did not checking the windows had arrived in their "warehouse" the day before agreed installation date and not notifying me until I called them.