PR Carter Heating and Plumbing Ltd

Reviews (54)

• 10

  No water, stuck valves

  Posted 26 February

  Pete came with very little notice, was friendly, professional and helpful. Will definitely use again!
  Verified reviewer
  Job location: CB22
• 10

  Replace Leaking Radiator

  Posted 14 February

  Pete provided a competitive quote. He arrived at the agreed time. He worked in a tidy, thoughtful way, ensuring not to damage flooring or anything else in the property. He did the job thoroughly and methodically, ensuring system drained and free from air throughout… checking and cleaning system filter… and adding inhibitor. He was polite and courteous throughout his work and completed it in good time. He tidied up after himself, even hoovering the little amount of dust he made. When finished, he ensured the system was working and operating at the correct pressure. I would definitely recommend.
  Verified reviewer
  Job location: CB4
• 10

  Drain Inspection

  Posted 21 December 2024

  Used gentleman before as great service and will use again, which speaks for itself!
  Verified reviewer
  Job location: CB21
• 10

  Assess a boiler that wasn’t working

  Posted 21 November 2024

  Pete responded swiftly and communicated well. He offered me choices about when he might visit, and we arranged one at my earliest convenience. He didn’t leave me waiting, despite there being difficult traffic. His assessment was thorough, he talked me through it so I understood. He offered me options. He left me delighted with his work.
  Verified reviewer
  Job location: CB3
• 1

  Moving a radiator

  Posted 01 November 2024

  Appalling service. Pete failed to show up on four occasions (a last minute funeral, a car crash, COVID, and a total no show). I ultimately instructed another plumber although other works I have planned have now been delayed. The final time he gave no excuse and failed to respond to any of my messages - a voicemail to mobile, a text, a call to the number on his website (which is no longer in service), and message on Checkatrade. Having said the night before that he would definitely be there at 9am the following day, he left me waiting all day. CAUTION. Highly unreliable.
  Verified reviewer
  Job location: CB1

  Response from PR Carter Heating and Plumbing Ltd

  I hold my hands up and send my sincere apologies this gentleman A run if issues meant I was not as reliable and on the ball as I normally am ..and if you look at other reviews you will appreciate this is not my normal service. My apologies Ben

• 9.33

  Installation of full central heating system throughout the house.

  Posted 30 October 2024

  Pete did a great job installing my central heating system. He sent regular video updates to me (I often wasn't around/couldn't make it to the house to check on progress ) and clearly explained what was happening at each stage. I had to call Pete out a few days after the job had finished because I could smell gas. He came to the house and spent a long time identifying where the leak was. Turns out, it was the gas suppliers pipework that was at fault! Pete very kindly didn't charge for the additional call out, and then also installed my oven :) Would highly recommend. Thank you, Pete!
  Verified reviewer
  Job location: CB4