Precise Drainage Solutions Ltd

Reviews (87)

• 0

  CCTV Surveys for Drains

  Posted 21 October

  Avoided PDS at all costs!

  Their drain survey was inadequate: camera too fast and poorly lit, wrong skid fitted, no jetting, no drain map, and two drains missed. They never flagged that the drain is shared, so the water board is responsible, yet quoted £6k for a liner we don't need. A second survey confirmed this. They've refused a refund and are now ignoring me. Look for my review on Google for a full explanation of everything that was wrong.
  Verified reviewerJob location: EX6

  Response from Precise Drainage Solutions Ltd

  Dear Sarah, We are saddened by your review, particularly as we offered to return free of charge to conduct a second CCTV survey to address your concerns. Occasionally, technical equipment issues can affect survey findings, which is why we offered further checks. We are disappointed that you declined this opportunity and instead posted negative reviews across multiple platforms, potentially damaging our reputation. We take customer satisfaction extremely seriously, and your comments do not reflect the high standards demonstrated by our thousands of satisfied customers. Kind regards, PDS Custo

• 10

  Blocked Drains

  Posted 16 October

  Great seevice

  Excellent speedy service. Highly recommend
  Job location: LL61

  Response from Precise Drainage Solutions Ltd

  Dear Mark, Thank you so much for taking the time to leave us a review! Your kind words and feedback truly mean a great deal to everyone here at Precise Drainage Solutions (PDS). We take great pride in providing our customers with a professional, reliable and friendly service, and it is always wonderful to hear that our efforts are appreciated. Thank you once again for your support and for choosing PDS. We look forward to being of assistance again should you ever need us! Kind regards, The PDS Customer Care Team

• 0

  Drain Repair

  Posted 21 September

  Nightmare avoid at all costs

  It was a nightmare from start to finish. First the digger didnt turn up then the engineer didnt turn up. The job was rescheduled 3 times. The quote said the garden would be reinstated but I think they took that to mean leave rocks everywhere, dont tidy up, throw rocks and a watering can into a planter, damage my step. Also a piece of pipe was replaced in grey instead of black and I was told to "just paint it black" sir be serious
  
  Verified reviewerJob location: BS22

  Response from Precise Drainage Solutions Ltd

  Dear Sidonie, We sincerely apologise for the frustration and inconvenience caused by the repeated rescheduling and the concerns regarding the reinstatement works. This is certainly not the standard of service we aim to provide. We take your comments regarding the condition of your garden, damage to your property and replacement pipework very seriously. We would welcome the opportunity to investigate these matters further and put things right. Please contact our customer care team so we can work towards a satisfactory resolution. Kind regards, Precise Drainage Solutions Team

• 10

  Blocked Drains

  Posted 09 June

  Very impressive service

  Phoned PDS in the morning with drain blockage, Matty arrived in the afternoon, so that was an impressive start. He sorted the problem, explaining everything to me as he went along. He is not only professional but also cheerful and it's obvious he enjoys his job helping people. Thanks Matty!
  Verified reviewerJob location: RH7

  Response from Precise Drainage Solutions Ltd

  Dear Gina, Thank you so much for your wonderful review and for awarding us a perfect 10/10! We are delighted to hear that you were impressed with our prompt response and the service provided. It is particularly lovely to hear your kind words about Matty's professionalism, cheerful attitude and willingness to explain everything throughout the visit. We will be sure to pass your fantastic feedback on to him. Customer satisfaction is extremely important to us, and we truly appreciate your support. Thank you for choosing Precise Drainage Solutions! Kind regards, The PDS Team

• 10

  24 Hour Drain Clearance

  Posted 22 April

  Blocked drain

  Called PDS out to check for a blocked drain. Had 2 chaps come the same day and inserted a camera into drain. I was very impressed with the speed at which my request was dealt with. The chaps were very professional and knowledgeable. I would recommend and certainly use Precise Drainage Solutions again if needed
  Job location: WD24

  Response from Precise Drainage Solutions Ltd

  Dear Sheila, Thank you very much for taking the time to share your experience with us, it is greatly appreciated. We are delighted to hear that you were impressed with the speed of our response and that our engineers were able to attend on the same day to carry out a CCTV inspection. Acting quickly and identifying the issue accurately is something we always strive for, so it is fantastic to know this made a positive difference for you. It is also great to hear that the team came across as professional and knowledgeable during the visit. Thanks again, The PDS Team

• 9.67

  Blocked Toilets

  Posted 11 April

  Friendly, quick, professional

  The guys that came were very friendly and professional. There was no hard upsell like with some trades people and they got the job done quickly. Will use again
  Verified reviewerJob location: SL3

  Response from Precise Drainage Solutions Ltd

  Dear Marie, Thank you ever so much for your kind review, we truly appreciate you taking the time to share your experience. It means a great deal to our team to know that you were happy with the service provided and that we were able to meet your expectations. Customer Care PDS