I had used Kieron before to clean the outside walls. After a couple of years, the walls needed doing again. I contacted Kieron who cleaned the walls. After a couple of months, one part of the wall was turning yellow. I asked him to come and touch it up. He said he would swing by but he didn't. Today, I noticed that that part of the wall is now looking very discoloured.
Response from Purefection
Hi Eve, thank you for taking the time to leave your feedback. I’m sorry to hear that you’re unhappy with the appearance of part of the wall. Discolouration can sometimes occur over time due to underlying surface conditions or environmental factors, which are beyond the cleaning process itself. I did say I would try to stop by to take another look, and I accept that I should have followed this up more clearly. That said, the work was completed as agreed, and the issue developed some time after the clean. I take reliability seriously and appreciate you raising your concerns.