Response from R&M Facilities Management Ltd
I believe this negative feedback is unfair and miss leading as we booked an appointment with the customer between 13:00 - 15:00 on the 23/02/2022 and said we would confirm the appointment through email, We then sent an email to the customer at 14:37 22/02/2022 with no response , On the 23/02/2022 the appointment date we then phoned the customer numerous times with no answer to confirm the appointment would still be going ahead as we hadn't had a reply to our confirmation email, Due to the customer not answering our multiple failed attempts to confirm the appointment we deemed it not necessary to attend the appointment as the customer had already sorted the job and no longer needed our services. We even tried contacting the customer after the negative feedback as a goodwill gesture. We were willing to give them the service at a reduced cost but this attempt was unsuccessful.