If I could rate this company zero then it would be zero, after paying them £8000 and having drainage works done for a new build house Iv had to have them out to find out all the drainage works done has to be ripped out and started again, the words of there own employee who came to investigate the problem, this company has done nothing but ignore my concerns and fob me off with excuse after excuse, they came 3 seperate times for a few hours to tell me they have an emergency and have to leave, and now I’m being told they want to do an internal review and I have to wait 7days whilst they do this,
Response from RAW Services (Sussex) Ltd
We are disappointed to read this review as it omits key facts. The drainage works were completed approximately 10 months ago and were inspected and signed off by the local water authority. Since then, the customer has constructed an entire new house, including foundations. We advised on the correct construction sequence, but this was not followed. We have attended site to investigate the concerns raised and hold evidence that the drainage was installed correctly. We are continuing our review and remain willing to discuss the matter professionally.