Work carried out to a good level. Unfortunately, my experience afterwards was disappointing. Having genuinely forgot to pay a £60 invoice within 4 days I missed several calls and received a message saying I was avoiding calls over £60 in a very passive aggressive manner. I made a genuine mistake and instead of a gentle reminder text that would have resolved a misunderstanding I received a completely unprofessional response. It’s a shame as they hoped to carry out more work for me.
Good workmanship, but disappointing customer service and communication.
Response from RB Jet Wash Solutions
I’d just like to set record straight,I sent invoice over for work also a quote for roof clean,I got no response to phone calls or text messages on multiple days of trying,,I sent text to customer saying blanking phone calls and texts for £60 with laughter emoji,if that’s offensive I apologise,