Asked Shaun to come and advise on a leaking flat roof. He examined the roof and advised using Ultra Flex. Quoted £3000 and said it would take two days.
Job was finished in 1 day. I can't use ladders but he assured me it was an excellent job and wanted paying immediately.
3 months later the roof is cracked. I spoke to the manufacturers who said the wrong material had been used. When I said this to Shaun he said it was the correct stuff, it was my roof that was the problem and if I wanted it coated with the material the manufacturer stipulated I would have to pay for it.
Very disappointed.
Response from Roofs Inc
We’re disappointed by this review as it doesn’t reflect the full situation. The customer was informed Ultra Flex was a repair option and wouldn’t leave a perfect finish. A top coat was offered for appearance but declined as he “didn’t care what it looked like.” The issue was caused by condensation from a swimming pool below and the lack of a vapour barrier, not the product used. The original GRP roof, installed by the customer, had already failed. Despite this, we replaced the roof with a new felt roof at our own expense.