Response from Safe Phase Electrical
Client called and advised no power to the property. I gave them 10 minutes free of charge service on the call to try preventing a call out. The lady advised the fuse board was in the cellar that was full of water and she was not going back there. She was advised its £100 plus VAT for a call out within the hour or £60 plus VAT within the same day. The lady asked for us to call within the hour and one of our inspectors called over and completed an elimination of the obvious items and identified it was the kettle. He talked to the client through everything and was on site for approx. 30mins. When he asked for payment the lady was shocked at the cost with him only being on site for 30 mins and he rang me (director) as a gesture of good will I gave an extra discount, and the charge was £50.00 plus VAT. Unfortunately, our services do not come for free and we regularly check our pricing with other companies offering the same services and we are on average cheaper than our competitors. Many Thanks Mr Jones. Company Director