There are too many errors to note but in brief, they left an unskilled worker to complete my drive on his own and they had to come back and dig up his work and re-do it as it was so bad, this was only after I had pointed it out. They damaged my house with equipment and didnt tell me, and the edging blocks crumbled the first time I drove over them and needed to be re-done. Steve the director called me at 7:30 one morning and accused me of finding fault to avoid paying, he was very aggressive to me and threatened me with small claims court and said that 'No Drive is Perfect!
Response from Search Builders Ltd
Total Driveways always strives to give excellent service & work at all times, we are always here to help all our customers, we have a full time dedicated office manager & care about doing a great job everytime. The before & after pictures of your new driveway have been uploaded in our gallery, we are more than happy to put our name & stamp to this project. Unfortunately during your job you called in your cousin several times to challenge our work on several occasions of which we had to stop work & pull up materials to demonstrate depths etc and levels of which in every instance we had carried out correctly. We had a written contract with you however you asked for extra work to be carried out of which you had not paid for. To try and meet you in the middle at huge financial cost we installed an expensive front step & carried out a hot lay tarmac front edge even though these were not included in your quotation. We always try our best but despite spending money and listening to your feedback nothing was right in your eyes we are sorry you felt this way.